At Solah Shringar, we want you to feel happy and confident with every purchase. If you receive a product that is eligible for return or exchange, we are here to help.
Eligible products may be returned or exchanged within [X days] of delivery, subject to the conditions mentioned in this policy.
Please contact us within the applicable return or exchange period if you wish to request a return or exchange.
To be eligible for a return or exchange, the product should generally be unused, unworn and in its original condition.
The product should be returned with its original packaging, tags, labels and any accessories that were included with the order.
Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, customization or other applicable conditions.
Any applicable exclusions will be mentioned on the product page or communicated at the time of purchase.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Please keep the product, original packaging and shipping packaging safely until the issue has been reviewed.
To request a return or exchange, please contact our customer support team using the contact information provided on our website.
Please provide your order details and the reason for the return or exchange. Additional information or photographs may be requested where required.
Once a return request is received, the product may be reviewed to confirm that it meets the applicable return conditions.
Returns that do not meet the stated conditions may not be accepted.
Once an eligible return has been received and approved, the applicable refund will be processed according to our refund procedure.
The time taken for the refund to reflect may depend on the payment method and the relevant payment service provider.
Exchanges are subject to product availability and the applicable eligibility conditions.
If the requested replacement product is unavailable, an alternative resolution may be offered where applicable.
If you have any questions about returns, exchanges or refunds, please contact our customer support team through the contact information available on our website.
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